Frequently Asked Questions (FAQ) - Ciana Luxury Living

1. What is Ciana Luxury Living?
Ciana Luxury Living is a premier home styling store specialising in luxury bedding, kitchen essentials, bathroom products, rugs, fragrances, and decorative accessories.

2. Where do you ship to?

We proudly ship to the following countries:

• Australia
• Canada
• China
• Europe (including Albania, Czech Republic and Switzerland)
• Hong Kong
• India
• Indonesia
• Japan
• Mexico
• New Zealand
• South Korea
• Spain
• United Arab Emirates
• United Kingdom
• United States
• Vietnam

We are continuously working to expand our shipping destinations. If your country is not listed, please contact us at contactus@cianaluxuryliving.com.au to check availability.

3. Where do your products come from?
Our luxury collections are sourced from top-tier suppliers overseas, including United States, Europe and Asia ensuring high-quality and elegance in every item.

4. How long does shipping take?

• Processing Time: Orders are processed within 1-2 business days.
  
• Standard International Shipping: Estimated delivery is 7-14 business days, depending on location.
• Express Shipping (if available): Estimated delivery is 5-10 business days.

Shipping times vary depending on customs processing, logistics, and peak seasons.

5. How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also track your order using our tracking page.

6. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened items in their original packaging. Please contact us at contactus@cianaluxuryliving.com.au for return instructions.

7. Do you offer refunds?
Yes, we offer refunds for eligible items returned in accordance with our Return Policy. Please refer to the policy for detailed information on return conditions and the refund process.

8. What if my item arrives damaged?
If you receive a damaged or defective item, please contact us within 7 days of delivery. Kindly provide photos of the damage or defect along with your order number. Our team will promptly assist you in arranging a refund or a replacement, ensuring a seamless resolution to your satisfaction.

9. How can I contact customer support?
For any inquiries, please email us at contactus@cianaluxuryliving.com.au. Our team will respond within 24-48 hours.

10. Do you offer discounts or promotions?
Yes, we periodically offer exclusive discounts and promotions. To stay informed about our latest offers, we invite you to subscribe to our newsletter and follow us on social media.

11. Can I cancel my order?
Orders can be canceled within 12 hours of purchase. After this period, we may not be able to modify or cancel your order, as processing for shipment typically begins promptly. Once an order has been shipped, cancellations are no longer possible.

12. Are your products environmentally friendly?
At Ciana Luxury Living, we are committed to offering products that exemplify both sustainability and exceptional quality. Many of our items are crafted from eco-friendly materials, and we continuously strive to source products through sustainable methods to align with our environmental values.

If you have any other questions, feel free to reach out to us!